Privacy Policy

Last updated: October 6, 2026

Mimar (“Mimar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website, purchase our products, subscribe to our communications, contact us, or otherwise interact with Mimar.

Mimar is a Canadian skincare company based in Toronto, Ontario.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information about an identifiable individual.

Depending on how you interact with Mimar, we may collect:

Information you provide directly

This may include:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Account login information

• Order and purchase history

• Information you provide when contacting customer service

• Information you provide when signing up for our newsletter or other marketing communications

• Information you provide when participating in promotions, giveaways, surveys, or reviews

• Any other information you voluntarily provide to us

We do not collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

Payment information

When you make a purchase, your payment information is processed by our payment providers. Mimar does not generally receive or store your complete credit card number.

Payment information may be processed by third-party payment processors used through our ecommerce platform, including Shopify Payments and/or other payment providers made available at checkout.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• Website interactions

• General location information

• Information about how you interact with our website

We may collect this information through cookies, pixels, analytics technologies, and similar technologies.

2. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill your orders

• Process payments

• Ship your purchases

• Provide customer service

• Communicate with you about your orders

• Create and manage customer accounts

• Respond to questions, requests, or complaints

• Send marketing communications where you have provided the required consent or where otherwise permitted by law

• Provide personalized content, offers, and recommendations

• Improve our website, products, services, and customer experience

• Understand how customers use our website

• Analyze website traffic and marketing performance

• Prevent fraud, unauthorized transactions, and other misuse

• Protect the security and integrity of our website and business

• Comply with legal and regulatory requirements

• Establish, exercise, or defend our legal rights

• Fulfill other purposes that are communicated to you at or before the time your information is collected

3. Consent

We generally obtain your knowledge and consent before collecting, using, or disclosing your personal information, except where permitted or required by law to do so without consent.

Where information is collected for a purpose that is necessary to provide a product or service you have requested, your consent may be provided through your interaction with our website or completion of a transaction.

For optional purposes, such as certain marketing communications, we will provide you with an appropriate choice.

You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

If you withdraw consent, we will explain any consequences that may result from doing so.

4. Marketing Communications

If you subscribe to Mimar's email list, we may use your email address to send you newsletters, product information, promotions, offers, and other commercial electronic messages.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

We may also use your information for marketing purposes where permitted by applicable law, including where we have obtained valid consent or where another legal basis permits the communication.

We comply with Canada's anti-spam requirements, including applicable requirements under Canada's Anti-Spam Legislation (CASL).

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website and understand how visitors interact with it.

Cookies may be used to:

• Keep items in your shopping cart

• Remember preferences

• Process and support purchases

• Understand website traffic

• Measure advertising performance

• Provide relevant advertising

• Detect fraud and improve website security

• Improve website functionality and user experience

Some cookies are necessary for the operation of our website, while others are used for analytics, personalization, or advertising.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors interact with our website, measure the effectiveness of our marketing, and show Mimar advertisements on other websites or platforms.

These services may include technologies such as cookies, pixels, tags, and similar tracking technologies.

Depending on the services we use, information may be shared with providers such as:

• Shopify

• Google

• Meta

• Klaviyo

• [Other advertising or analytics providers currently used by Mimar]

These providers may process information in accordance with their own privacy policies.

7. How We Share Personal Information

We do not sell your personal information.

We may disclose personal information to service providers that help us operate our business and provide our products and services.

These service providers may include:

• Shopify and ecommerce service providers

• Payment processors

• Shipping and delivery providers

• Email and marketing platforms

• Analytics and advertising providers

• Customer service and technology providers

• Fraud prevention and security providers

• Professional advisors, such as accountants, lawyers, or insurers

• Government authorities or law enforcement where required or permitted by law

We only disclose personal information for appropriate purposes and take reasonable steps to ensure that service providers protect personal information appropriately.

8. Shopify

Our online store is powered by Shopify.

When you purchase from Mimar or otherwise interact with our website, Shopify may collect and process personal information on our behalf or as part of providing its services.

Your information may be processed or stored outside Ontario and outside Canada.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

9. International and Cross-Border Processing

Some of our service providers may be located outside Canada or may process information outside Canada.

As a result, your personal information may be transferred to, stored in, or processed in other countries, including the United States.

When personal information is processed outside Canada, it may be subject to the laws of the country in which it is processed and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.

Mimar takes reasonable steps to ensure that personal information remains appropriately protected when it is transferred to or processed by third parties.

10. Protection of Your Personal Information

We use reasonable physical, technical, and administrative safeguards appropriate to the sensitivity of the information we hold.

These measures may include access controls, secure systems, password protections, encryption where appropriate, and limiting access to personal information to individuals and service providers who require it for legitimate business purposes.

However, no method of transmission or storage is completely secure. We cannot guarantee that personal information will never be lost, misused, accessed without authorization, disclosed, altered, or destroyed.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal, accounting, tax, and regulatory requirements, to resolve disputes, and to protect our legitimate business interests.

When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Ask us how your personal information is being used or disclosed

• Request correction of inaccurate or incomplete information

• Withdraw consent to certain uses of your personal information

• Ask questions about our privacy practices

• Make a complaint about our handling of your personal information

To make a privacy request, please contact us using the information below.

We may need to verify your identity before responding to a request involving your personal information.

13. Privacy Complaints

If you have a concern about how Mimar has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the concern.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada.

14. Children's Privacy

Our website and products are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.

15. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, retailers, or other websites.

This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, withdraw consent, or make a privacy complaint, please contact us:

Mimar
Toronto, Ontario, Canada
Email: HI@MIMARSKIN.COM
Website: https://mimarskin.com/

Privacy Contact:
Mona Ebrahimi

We will respond to privacy requests within the time required by applicable law.

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Effective Date: October 6, 2026